It’s heat and hot water season in NYC—here’s what you’re legally entitled to:

If you have problems getting the heat or hot water you’re entitled to, don’t hesitate to let us know! You can contact DSC Health & Wellness to help advocate for you, and also get completely free legal advice, funded by the DSC.

Info and advice from New York Communities for Change:

Heat & hot water season began on October 1st, and will last through the end of May. By law in New York City, your house must be at least 68 degrees during the day if it is below 55 degrees outside, and at least 55 degrees at night if it is below 40 degrees outside.

If you live in New York City and are having trouble with your heat or water, you can call 311 seven days a week, twenty-four hours a day for assistance. If you are outside of New York City, call your municipality’s Department of Buildings.

Make the Most of your call!

Here are some pointers for making the most of your call:

• Keep records of dates with no heat and when the heat comes back on

• Get a confirmation number

• Be persistent, and follow up on your case

• Notify NYCC of your call and confirmation number. Click here to fill out NYCC’s Heat & Hot Water form and submit your call.