Here is a short presentation of the article published last year (Flash required). While many studies about accessible travel are survey based, I think there is real value in listening to stories. Narratives were excerpted from interviews conducted for my 2014 Masters Thesis, Work-Life Experiences for People with Mobility Disabilities in New York City. Questions were very open-ended, allowing participants to tell me about experiences that were most memorable, the stories that they needed to tell. While many of the experiences they shared were similar to those found in local media detailing delays and frustrations, there were also stories that showed appreciation for the service. Everyone deserves access to mobility and despite its current problems, AAR provides access to a fundamental human need for the city’s least advantaged.
Murray, J. (2017). A systems analysis of Access-A-Ride, New York City’s paratransit service. Journal of Transport & Health, 6, 177-186.